Position Title:

Temporary General Admissions Advisor

:

POSITION TITLE: Temporary General Admissions Advisor

STATUS: Full time

DEPARTMENT: Admissions

DIVISION: Student Development

CLASSIFICATION: Non-exempt

UNION: Non-union

REPORTS TO: Student Recruitment Coordinator

PLACEMENT: Support Staff, Grade 7

MINIMUM PAY RATE: $44,327.08 annually

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The student population at the college is diverse in ethnicity, gender, language, age and background. Joliet Junior College is an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff.

POSITION SUMMARY

The Temporary General Admissions Advisor position serves as the inquiry and applicant main point of contact for the college providing enrollment guidance to prospective and new students. Provides general information to incoming students regarding college policies and procedures as they relate to admissions, registration, student accounts and payments, counseling, financial aid, testing and tutoring, and other student development and academic affairs areas. The typical duties may include working with incoming students, compiling and analyzing information for reports or presentations; maintaining records and databases; responding to correspondence; editing and proofreading documents. Maintains an open and approachable manner and confidentiality. May require flexible hours and occasional evenings and weekends. Local travel is required.

ESSENTIAL JOB DUTIES AND KEY RESPONSIBILITIES

Conduct outreach to inquiries and applicants to assist them with admissions procedures. Establish check-in and outreach points with incoming students to increase awareness of services. Maintain communication via telephone, correspondence, and/or electronic mail with prospective students through all stages of the recruitment and admission process.

Provide student support and customer service, defuse escalated concerns, and connect students with appropriate follow-up services.

Assist front line staff in answering questions from students and parents who are visiting the enrollment center; includes being available for walk-in student appointments and providing assistance to front line staff in peak times. Oversight of Early Entry process for students.

Organize, schedule and coordinate campus tours.

Utilize computerized systems to communicate with students, process admissions, prepare reports, and/or analyze data.

Prepare admissions activity reports to the Director/Student Recruitment Coordinator.

Serve as a liaison between the Communications Center and Admissions department related to student communications campaigns.

Assist the Student Recruitment Coordinator with enrollment projects and events.

Collaboratively work with internal and external stakeholders to identify individual student's enrollment barriers and refer to the appropriate department.

Represent JJC at recruiting and/or community events and provide Admissions presence at other JJC locations as needed. Maintain working knowledge of enrollment processes, academic programs, and student development programs and services.

Serve on college committees, attend department meetings, and participate in professional development, and perform related duties as assigned.

MINIMUM QUALIFICATIONS

Associates Degree or equivalent.

Customer service experience.

Excellent interpersonal, customer service and phone skills.

Excellent written and verbal skills.

Current technical skills with knowledge of Microsoft Office suite, with emphasis in Word and Excel.

Ability to handle multiple tasks and responsibilities simultaneously. Effective organizational skills.

Access to transportation and a willingness to work at several locations.

Ability and willingness to work cooperatively with a diverse population of students and staff.

Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.

Demonstrated commitment to the college's core values of respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation, and quality.

PREFERRED QUALIFICATIONS

Bachelor's Degree

One year of college admissions experience or related experience in a customer service field or higher education.

Familiarity with Ellucian Colleague and/or Workday software.

English and Spanish verbal and written communication proficiency.

Demonstrated multicultural competence.

WORK SCHEDULE

Mondays-Friday: 8:00am-4:30pm. Schedule varies depending on department needs.

Saturday: As needed depending on peak registration and other seasonal events.

PHYSICAL DEMANDS

Normal office physical demands.

Ability to travel between campus locations and to community events.

WORKING CONDITIONS

• Duties are performed indoors in the usual office environment.

Full Time/Part Time:

Full time

Union (If Applicable):

Scheduled Hours:

40