ASSISTANT DIRECTOR – Department of International Programs & Study Abroad

Haslam College of Business

Regular Full-Time, Market Range 11

The Haslam College of Business (HCB) at the University of Tennessee, Knoxville, invites applications for a Assistant Director (Full-time, Exempt) in the International Programs & Study Abroad (IPSA) department. Reporting to the Director of IPSA, the Assistant Director will provide leadership and oversight of essential services to students interested in studying abroad and support to faculty as they work with study abroad students. This position will supervise the day-to-day operations of the Office of International Programs & Study Abroad (IPSA) in Haslam and supervise the program coordinator staff. They will contribute to the development of strategies and processes that support the Haslam College of Business’ emergent plan for internationalization. Responsibilities include supervision of program coordinator staff, organization of office staff and resources, marketing and promotion of IPSA programming, planning and recruiting students for study abroad programs, advising students on program options and foreign credit procedures, and academic advising/curricular planning. As a study abroad program leader, they will exercise discretion and independent judgment in the implementation of risk management procedures. The incumbent will represent the college and university to foreign partners and foster institutional-level relationships. Additional responsibilities include the identification of scholarship and grant opportunities to support study abroad programs and students.

Responsibilities:

• International Program Supervision and Administration
  • Supervise IPSA Program Coordinators to ensure the smooth day-to-day operations of the office, to include effective scheduling, advising, program promotion
  • Ensure and oversee the preparation of students by assisting with applications, developing and maintaining information resources, visas, and making travel arrangements. Provide support services before, during, and after education abroad experiences, including, but not limited to programs such as pre-departure orientations and post-program evaluations.
  • Serve as a study abroad program faculty leader ensuring a well-organized, safe, and academically-sound experience that contributes to the academic instruction of credit-bearing and non-credit-bearing courses.
• Program Promotion/Marketing
  • Responsible for the recruitment of students in person and through a variety of media.
  • Manage the development of marketing/branding strategy and materials for HCB faculty-led programs and HCB-approved study abroad programs to include the commutation of curricular options specific to business education. This includes the facilitation of campaign efforts and events to encourage students to study abroad, promote the importance of study abroad, and further the goals of the International Programs office.
  • Organize and coordinate the planning and efforts to conduct student presentations across the curriculum to promote increased study abroad participation.
  • Responsible for the maintenance of the international program and study abroad website.
• Program Resources
  • Serve as a resource for faculty, staff and other offices regarding programs and policies. Engage in training and activities to retain professional expertise.
  • Coordinate scholarship promotion and serve in the blind review of applicants as a scholarship committee member.
  • Stay abreast of new opportunities both locally, nationally, and internationally for student funding as well as programmatic funding opportunities.
• Academic Advising and Program Advancement
  • Independent academic advising to students planning to study abroad from the point of appropriate program selection based on major and needed coursework to the determination and approval of major and minor course equivalencies.
  • Individual and team academic advising during HCB freshman orientation to ensure a smooth transition in the first-year experience, to include appropriate course selection, the consideration of transferred and AP credit, as well as other student retention efforts.
  • Coordinate and maintain an HCB curriculum audit to identify and evaluate international content to meet international program/course requirements to ensure program design supports students according to university and college curriculum guidelines.
  • Make recommendations for the addition of or discontinuation of academic programs based on their appropriateness and academic fit with the HCB curriculum and standards.

Qualifications:

• Required Qualifications and Experience:
  • At least five years of full-time experience working in international education, student services, academic advising, international engagement, or a related field.
  • Prior supervisory experience required, which could include student staff.
  • Master’s and/or terminal degree in a relevant field required.
• Desired Qualifications and Experience:
  • Public speaking experience, proficiency in a foreign language, and experience living, working, and/or studying abroad preferred.

Knowledge, Skills and Abilities:

• Required:
  • Staff supervision and office management skills
  • Working knowledge of higher education global programs, standards, requirements and practices.
  • Excellent organizational skills and demonstrated ability to prioritize and manage time effectively.
  • Ability to exercise independent judgment and discretion while executing program goals, policies, and regulations.
  • Ability to establish and maintain effective relationships with individuals from culturally-diverse backgrounds.
  • Ability to interact with study abroad program representatives, faculty, and students in a professional manner with an understanding of protocol and confidentiality.
  • Demonstrated excellent written and oral formal/informal communication skills. Ability to communicate with international partners who are often non-native English speakers.
  • Strong oral and written communication skills.
  • Ability to work periodic evening and weekend hours.
  • Ability to travel internationally.
• Preferred:
  • Previous supervisory experience
  • Public speaking experience
  • Experience living or studying abroad
  • Proficiency in a foreign language

Application Process:

The Knoxville campus of the University of Tennessee is seeking candidates who have the ability to contribute in meaningful ways to the diversity and intercultural goals of the University. Screening of applicants will begin immediately and will continue until the position has been filled.

Interested individuals should provide a cover letter addressing professional experience relevant to each required minimum qualification, a resume, and complete contact information for 3 professional references.