The USC International Academy is seeking an experienced ESL Program Advisor with strong administrative, organizational, and interpersonal skills, and a high desire to succeed in a dynamic organization. The Program Advisor coordinates admissions and program advising, resolves problems, provides reports on progress and regular feedback to the Academy's management team.

Job Accountabilities:

• Communicating with prospective and current students
  
• Supporting all program advising processes (admissions, immigration, student services including housing and health insurance, academics)
  
• Providing academic counseling for students in the programs.
  
• Serving as an escalation point for academic and non-academic issues
  
• Planning orientation, info-sessions, workshops, and transition sessions
  
• Cooperating with partners (universities, educational consultants/ recruiters, and international scholarship providers)
  
• Analyzing data and generating reports
  
• Serving as a SEVP Designated School Official (DSO)
  
• Staying abreast of and advising current and prospective students on visa and immigration matters and performing SEVIS-related data entry and training; provide students, USC colleagues and overseas educational consultants with information on US immigration/visa regulations
  
• Continually look for ways to improve service, response times and quality of information
  
• Developing excellent relationships with USC colleagues based at the main campus as well as foreign offices
  
• Performing other duties and responsibilities as assigned.
  

Qualifications

• Prior experience with ESL industry and/ or international student services
  
• Strong written and verbal communication skills
  
• Excellent organizational skills and the ability to solve problems and meet deadlines
  
• Commitment to excellence in customer service
  
• Computer literacy and data entry skills
  

Preferred Qualifications

• Foreign language ability
  
• Experience living/working/studying abroad
  
• Supervisory experience
  

The annual base salary range for this position is $63,125. - $70,000.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Minimum Education: Bachelor's degree, Combined experience/education as substitute for minimum education

Minimum Experience: 2 years, Combined education/experience as substitute for minimum experience

Minimum Field of Expertise: Recruitment and admissions experience with knowledge of transfer credit policies and financial aid programs

USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.

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