Coordinator of Student Services

Full-time Administrator (Level 14)

Hourly Range: $27/hour - $30/hour (hourly range is commensurate with experience)

FLSA Status: Non-Exempt

Position reports to the Associate Director of Student Services

This position will be open until filled. Applications will be reviewed after Sunday, August 11, 2024.

This position has college-wide responsibilities and requires travel between all campuses and off-site locations. The primary office location is the Blue Bell campus.

• Saturdays and evenings are required as needed, but especially during peak registration times.

This position requires the PA Child Abuse, PA State Police, and FBI Fingerprinting clearances.

• This position has been approved for a flexible work option arrangement. Flexible work options can be ended at any time by the College, Cabinet, and/or supervisors based on employee performance and/or as institutional needs change.

BASIC PURPOSE:

Reporting to the Associate Director of Student Services, the Coordinator of Student Services is responsible for the day-to-day operations of the Welcome Desks, One-Stop, and Student Services Resource Center (SSRC). This position also provides back-up coverage to Student Services areas as needed and works collaboratively with other departments to ensure student success. This position has the responsibility to develop and coordinate a comprehensive, college-wide approach to addressing the needs of students to strengthen enrollment and registration, improve retention, and increase academic success. This position includes evening administrative coverage responsibilities for Enrollment Services Area. The Coordinator of Student Services is an integral member of the Student Services team in support of our mission of student access, retention, and completion.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Hire, supervise and evaluate support staff to ensure quality service to students is provided. Foster an environment of a student focused culture. Establish and adhere to staff coaching schedule to include staff observation, quality review and goal setting for improved performance. Coach and develop team members by providing consistent support and direction that emphasizes the importance of service and develops skills that lead to overall success. Responsible for staff scheduling, attendance tracking and coordinating with other areas for departmental coverage. Work with training staff to ensure training is provided as needed.
• Point of contact for escalated student issues for Enrollment Services Department. Research, identify solutions and resolve satisfactorily with student. Based on findings, look for opportunities to improve process. Will be back-up administrator on duty for evenings and responsible for handling any challenging student or visitor issues, facility problems, or other escalated matters that may arise. Work with staff in other departments to resolve and notify leadership team when warranted.
• Oversee the development and coordination of a comprehensive, college-wide approach to addressing the needs of students to strengthen enrollment and registration, improve retention, and increase academic success by working with staff to provide assistance in accessing academic and support services to address deficiencies and issues that would impact enrollment and retention; maintaining records on student meetings and recommendations; maintaining student data for reporting outcomes; working collaboratively with all departments to ensure smooth delivery of enrollment services and activities related to student access and retention.
• Evaluate existing processes and provide documentation with process mapping and detailed instructions. Identify any trends from review of data and make appropriate recommendations for changes to be proactive with enhanced communication or education for students. Prepare process reports for leadership team to include process assessments, volume, and recommendations of innovative and technical solutions to improve operational effectiveness with focus on impact to service provided to the student.
• Plan, coordinate, and track outreach initiatives to students by use of phone, text, email, and any other approved forms of communication. Review data and provide weekly reporting of outreach initiatives with leadership and staff. Use data to determine further strategies to support the success of the outreach initiatives. Support Admissions and Recruitment outreach campaigns.
• Has college-wide responsibilities and requires travel between all campuses and off-site locations. Requires evening and weekend hours as needed. Serve on division and college committees. Performs other duties as assigned.

Education/Training/Work Experience:

• Bachelor's Degree required.
• 2 years of Higher Education Experience (Community College experience preferred)
• Minimum of 3 years supervisory experience preferred
• 2 years of processing experience with system optimization work preferred

Specialized Knowledge & Skills:

• Understanding of Community College philosophy, practice, and population
• Excellent written and oral communication skills; highly organized
• Advanced skills in Microsoft Office, including Outlook, Excel, Word, and PowerPoint.
• Familiarity with records/registration systems (Colleague preferred)
• Customer service experience

Montgomery County Community College is committed to assuring equal opportunity to all persons and does not discriminate on the basis of race, color, religion, religious creed, sex (including pregnancy), ancestry, national origin, age (40 or older), affectional or sexual orientation, genetic information, gender identity, gender presentation, veteran's status, marital status or disability in its educational programs, activities, or employment practices as required by Title IX of the Educational Amendment of 1972, section 504 of the Rehabilitation Act of 1973, and other applicable statutes. Inquiries concerning Title IX relating to equal opportunity on the basis of sex should be referred to: Title IX Coordinator, Mikiba W. Morehead, Ed.D., TNG, LLC, at titleixcoordinator@mc3.edu. All other equal opportunity inquiries, including those based upon disability, should be referred to: The Director of Equity, Diversity & Belonging, at 504@mc3.edu or 215-619-7383.