Job Summary

Minimum Salary $35,355.47
Salary offer commensurate with education and related work experience.

This is a Full-Time position that supports our students and Admissions Department. Should a review of your application result in the intent to pursue your candidacy, you will be contacted by phone or email for an interview.

TERMS OF EMPLOYMENT

Requires flexible work schedule to meet program needs, which may include working days, evenings and/or weekends.

If a degree, certification or licensure is required, the provision of official transcripts, licensure and/or certifications must be received in the Office of Human Resources within (30) days of hire.

Applicants with academic credentials from non-U.S. accredited institutions are required to have their coursework evaluated in terms of U.S. "equivalency." All international credential evaluations must be conducted by one of the companies affiliated with the National Association of Credential Evaluation Services, Inc. (NACES®) in order to be considered for a faculty position. Applicants bear the responsibility of requesting, paying associated fees, and obtaining an original transcript evaluation for submission to the Office of Human Resources. Please refer to the NACES® website for further information ().

Alvin Community College (ACC) is an equal opportunity institution and does not discriminate against anyone on the basis of race, religion, color, sex, pregnancy, gender equity, sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service or veteran's status.
This job description may be revised upon development of other duties and changes in responsibilities.

Essential Duties

Under the Guided Pathways Model, the Admissions Counselor provides direct services for enrollment, registration, financial aid, retention, recruitment, and general student services for new and prospective students.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to the following.

• Provides enrollment case-management services for prospective students related to all aspects of the enrollment process.
• Works with assigned case-loads of new students to determine their individual enrollment needs.
• Provides triage services for students related to all aspects of the enrollment process.
• Determine the appropriate testing requirements for new students and provide testing referrals to the Testing Center.
• Assist students with identifying test preparation materials and workshops.
• Facilitate activities related to career exploration and guidance for new students.
• Communicate degree plan information for all ACC degrees and certificate programs to new students.
• Communicate developmental education requirements to new students.
• Communicate available academic pathways to new students.
• Assist students with completing the financial aid application process.
• Assist students in determining the appropriate documents needed for the financial aid application process.
• Serve as liaison between Financial Aid and the student regarding the financial aid process and needed documents.
• Assist students with online enrollment process.
• Assist students with completing the application for admissions.
• Perform outreach and recruitment services for students who have expressed interest in attending ACC.
• Transition students to their assigned academic advisor and assist with scheduling advising appointments.
• Communicate and screen withdrawal requests for new students.
• Information source.
• Releases departmental holds.
• Determines need and makes referrals for academic advising, career and personal counseling.
• Guides and directs students regarding course registration.
• Determines and processes residency classifications.
• Processes Change of Major Program requests.
• Accepts documentation and forms needed for admission and registration.
• Advises students about the status of the financial aid application.
• Serves as the primary information source for new students on campus.
• Answers general information inquiries directed to the Call Center or via chat services.
• Perform group presentations on or off campus to prospective students.
• Assist with group advising sessions and New Student Orientation.
• Must maintain knowledge of state regulations regarding residency, tuition exemptions and waivers, THECB policies that affect students, federal financial aid regulations, federal privacy laws
• Other duties as assigned.

WORK ENVIRONMENT

The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the work day.

PHYSICAL DEMANDS

The employee is regularly required to sit (for extended periods of time), talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to twenty (20) pounds.

Minimum Qualifications

REQUIRED QUALIFICATIONS

• Associate’s degree in a related field and one (1) year of related customer service experience
• Or equivalent combination of completed college courses and experience

KNOWLEDGE, SKILLS, AND ABILITIES

• Requires demonstrated customer service skills.
• Requires accuracy and attention to detail.
• Must be able to maintain a professional demeanor when dealing with difficult situation and persons.
• Must be able to process and handle multiple tasks simultaneously.
• Requires stamina during peak periods.
• Must be able to problem solve and think creatively.
• Must be patient and even tempered.
• Excellent communication skills both verbally and in writing.
• Ability to make presentation to large groups of students and others.
• Proficient with computer and office machines.
• Ability to sit for long periods of time in one location.
• Ability to speak clearly and concisely.
• Ability to work extended office hours during peak periods of enrollment and registration.
• Must have a valid driver’s license and current automobile insurance

Preferences

• Bachelor’s degree in a related field
• Related certifications or continuing education training beyond the required education
• Two (2) years of experience in a directly related role at a community college or university
• Bilingual English/Spanish skills