SUMMARY:

This position is responsible for guiding and supporting admissions and business development team members in the admissions process. This role involves ensuring that new admissions and business development team members develop the necessary competencies, confidence, and comfort to effectively meet the needs of patients and their families at the start of care.

POSITION QUALIFICATIONS/REQUIREMENTS:

• Licensure: Registered Nurse required

• Education and/or Experience: Health Care, clinically focused bachelor’s degree and a minimum of 2 years in a supervisory/management role, clinical preceptor, manager or mentor in a hospice setting preferred - OR - an equivalent combination of education, training, and experience.

• Strong and current nursing clinical skills required.

• Expertise in home health, case management, hospice/palliative care, eligibility for services, pain and symptom management

• Computer expertise and EMR documentation expertise, including an understanding of critical thinking and care planning processes.

• Demonstrates knowledge of clinical guidelines, policies and procedures and pertinent State and Federal Rules and Regulations and Joint Commission standards.

• Strong interpersonal skills, facilitation of group external and internal presentations, training skills, communication skills and writing and time management skills.

• Commitment to utilizing instructional design and project management best practices in meeting the needs of all agency stakeholders.

• Commitment and ability to work with various departments and interdisciplinary teams to meet patient/family care and organizational goals.

• Strong interpersonal, oral / written communication and public speaking skills.

• Flexible for some evening and weekend shifts as needed to ensure all education needs are met.

• Must have reliable transportation which will enable them to perform tasks and responsibilities in a timely and appropriate fashion. Must be able to provide proof of automobile insurance, a copy of which will be placed in their employee file.

• Frequent travel within service area, occasional travel to other Empath Hospice geographies.

ORGANIZATIONAL SUPPORT:

• Demonstrate professional accountability

• Advocate for positive change

• Display customer service excellence

• Utilize all communication technologies and practices effectively

• Participate in improving performance and quality

JOB DUTIES/RESPONSIBILITIES:

1. Employs principles of adult learning to foster development of colleagues’ knowledge, skills, and abilities.

2. Utilize clinical expertise to support the educational development and competency of newly hired or transferring clinical admissions colleagues or professional volunteers through assessment, planning, implementation, evaluation (competency) and integration into practice.

3. Design and implement individualized learning plans based on needs assessments.

4. Provide bedside teaching and coaching to new admissions team members. Offer support and problem-solving assistance as needed, ensuring a smooth transition into admissions care roles.

5. Communicate progress and provide developmental feedback to new admissions team members and their supervisors at regular intervals.

6. Facilitates processes to assure final competency review is completed by manager or designated team member.

7. Collaborates with the Organizational Development & Learning (ODL) department and others to perform needs assessment to support the design, development, delivery and effectiveness of educational activities for the admissions and business development department.

8. Collaborate with the ODL department to develop, maintain and routinely update written and e-learning resources for staff, volunteers, professional partners/lay community, as well as patients and families as assigned.

9. Serves as a resource for questions/topics related to topics of current admission process and hospital team operations practice. Provide guidance on the use of EMR systems and ensure proper documentation practices. In collaboration with Business Development team, participates in training and educational offerings with community referral sources.

10. Consistently meet all regulatory requirements for training including: CE Broker curriculum tables, Medicare CoPs training requirements, AHCA training regulations, OSHA training requirements and DOEA (Alzheimer’s).

11. Maintain skills in area of practice and assume responsibility for own continuing professional development by identifying own learning needs, seeking direction and participating in learning activities to keep current and maintain expertise.

a. Maintains clinical expertise by attending all new classes or completing any required competencies.

b. Maintains knowledge of all compliance, CMS conditions of participation and Joint Commission regulations.

c. Maintains ability to facilitate and lead projects.

d. Maintains ability to coach individuals regarding performance.

e. Maintains ability to create and teach courses as needed (online or in person classroom).

f. Maintains expert knowledge of EMR

g. Assists in development of implementation plans working with program leadership

h. Implements rollouts working with areas assigned to assure processes and guidelines followed.

i. Assumes responsibility for own continuing professional development

j. Maintains proficiency in admission process.

12. Other duties as assigned.