Monday-Friday, 8:00am-5:00pm. Some evening and weekends, as necessary.
Telework may be available one (1) day per week after six-month probationary period.

This position provides clear, thorough, and knowledgeable customer service related to Terra Dotta (TD) software for Study Abroad (SA), ensuring a streamlined experience for all stakeholders. As the primary Terra Dotta administrator for the SA team, this role manages day-to-day tasks within the software platform and serves as the main point of contact for software users.
 

Additionally, this position will support general advising duties, including managing student workers and coordinating information sessions for Academic college-based outreach events. The coordinator will engage in portfolio cross-training to minimize disruptions due to absences, enhance awareness of mental health challenges and resources, manage crises abroad, and participate in campus-wide strategic planning and diversity initiatives.

The budgeted annual salary range that the University reasonably expects to offer for this position is $41,600 annually. 

The internal full salary range is $41,600 

• Ensure seamless application cycle operations for all programs.
• Update forms and ensure consistency across programs.
• Manage and troubleshoot the Alert Traveler application for all programs.
• Query student conduct updates and route them to the Gonzaga Resolution Center.
• Manage and automate course approval forms.
• Implement curriculum integration (course approvals).
• Code students in Banner and perform manual updates for student records.
• Process honors students.
• Update alumni information.
• Track and approve Pell Grant recipients and Gilman applicants.

• Provide training and support to undergraduate, graduate, and life-long learning stakeholders, and troubleshoot platform issues.
• Offer regular office hours and respond to calls for troubleshooting Terra Dotta issues.
• Update stakeholders on platform changes and ensure smooth implementation.
• Implement feedback loops for stakeholders to improve services.

• Stay updated on platform changes, resolve issues, and provide feedback to platform owners.
• Attend virtual trainings and, if feasible, the annual Terra Dotta conference.
• Maintain a network of peer users and share best practices.

• Provide data analytics and student information to campus offices (e.g., Registrar, Financial Aid).
• Generate regular student participation reports.
• Create quarterly and yearly reports on student participation for university stakeholders

• Support the SA team in advising students on all study abroad opportunities.
• Coordinate and organize information sessions to promote study abroad programs.
• Manage peer advisors and support outreach events to promote study abroad engagement across campus.

• Update websites as needed.
• Participate in Study Abroad on-call processes and complete relevant training.
• Proper performance of duties, professional conduct, and treating others with courtesy at all times are essential job requirements. Employees are expected to be honest, efficient, economical, safe, and courteous. Strong interpersonal skills and the ability to work effectively with diverse groups of people are crucial.
• Other duties as assigned by the department.

Promoting Excellence in Academic Endeavors and Professional Practice

• Fostering intellectual depth, competence, reflection, and creativity in pursuing exemplary, rather than satisfactory, outcomes

Sharing Responsibility for Mission Identity and Leadership

• Making a personal commitment to learn about Gonzaga’s mission, discovering ways to contribute individually and collaboratively to our distinctive learning and research community

Affirming a Commitment to Human Dignity

• Engaging one another with profound respect, professionalism, and cura personalis while supporting one another’s continued learning, development, and maximizing of potential

Advancing a Culture of Inclusiveness

• Developing cultural fluencies and global awarenesses, and practicing habits that enable us to value, recruit, and support community members from historically underrepresented backgrounds

Caring for Our Common Home and Integral Ecology

• Growing ecological awareness of and respect for the interconnectedness of human and non-human life, and the need to develop and practice habits that are mutually beneficial to all life

Cultivating Individual and Community Accountability

• Demonstrating mutual commitment to our shared project by holding ourselves and others responsible for actions, expecting appropriate behavior, and aligning activities with ethical and professional standards

N/A

• BA + one (1) year of related experience or five (5) years of related experience if substituting experience for education requirement.
• Experience in study abroad advising, international education, or a related area.
• Communication Skills: Strong oral and written communication abilities.
• Interpersonal Skills: Effective interaction with students, faculty, and staff from diverse backgrounds.
• Organizational Skills: Excellent time management and multitasking abilities.
• Technical Proficiency: Competence in office software and management systems (e.g., PeopleSoft, Terra Dotta).
• Cultural Competence: Knowledge of international travel and education with an ability to advise on intercultural differences.
• Problem-Solving: Ability to resolve issues related to financial aid, credit transfer, and program selection.

• Master’s degree in International Education, International Relations, or a related field.
• Intermediate proficiency in one or more foreign languages.
• Experience in program administration or higher education is preferred.
• Experience traveling, studying or living abroad.
• Experience with digital and social media platforms for program promotion.
• Experience with professional development programs for academic advisors.
• Knowledge of study abroad program design, implementation, evaluation, and risk management.

• Remain in a stationary position majority of the time.
• Ability to prep for and attend meetings and events across campus in various weather conditions.
• Wrist and hand movement related to computer work.
• Bend, stoop, kneel, stretch and reach.
• Pick-up, carry and move items up to 25 lbs.

Gonzaga University is a Jesuit, Catholic, humanistic institution, and is therefore interested in candidates who will contribute to its distinctive mission. Gonzaga University is a committed EEO/AA employer and diversity candidates are encouraged to apply. All qualified applicants will receive consideration for employment without regard to their disability status and/or protected veteran status. Applicants with disabilities needing reasonable accommodations to complete the application or hiring process should contact Human Resources (509) 313-5996.

Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics

The safety of all members of the campus community is of vital concern to Gonzaga University. Information regarding crime prevention advice, the law enforcement authority of Campus Security, policies concerning the reporting of any crimes which occurred on the campus (and other specified locations), other security and safety-related policies, as well as the crime statistics for the most recent 3-year period may be found in the Campus Safety and Security Guide and Annual Fire Safety Report. The Gonzaga-In-Florence Safety & Security Guide is also available.

A copy of the report can be found online at www.Gonzaga.edu/Clery. A paper copy of the Campus Safety & Security Guide and Annual Fire Safety Report or the Gonzaga-In-Florence Safety & Security Guide may be obtained by contacting the Student Development Office on main campus, College Hall 120. The Florence Guide may also be obtained on the Florence campus in room 105.