Position Number: 001960
Department: Coll of Computing&Informatics (Col)
Employment Type: Permanent - Full-time
Months Per Year: 12
Essential Duties and Responsibilities:
The Student Services Specialist supports the operations / activities for the Student Center, Undergraduate Advising Center, and Student Professional Development unit within the College of Computing and Informatics ( CCI ).
Front-line Student Services:
- Answers the student center phone line and college group email account.
- Serves as a gatekeeper for student and visitor traffic by answering basic questions and direct more complex inquiries appropriately.
- Coordinates with advisors and faculty to ensure smooth operations.
- Helps coordinate Dean's Ambassador assignments for various events.
Student Professional Development Support:
- Assists in planning and executing student professional development events (e.g., career fair preview night).
- Provides administrative support for the Director of Student Professional Development in terms of communicating and coordinating with employers and Dean's Ambassadors.
Advising Support:
- Assists the advising team with graduation audits and the Change of Major/Concentration/Minor processes, issue authorizations / permits to students, schedule and monitor CCI advising center email and help answer general (i.e., not academic advising related) questions.
Minimum Experience / Education:
Required Minimum Qualifications:
Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
University Preferred Qualifications:
Graduation from a four-year college or university and two years of administrative or office management experience in the student services or related field; or equivalent.
All degrees must be received from appropriately accredited institutions.
Preferred Education Skills and Experience:
- Four-year degree in education, human resources, counseling, advising or related fields.
- 2 (two) years of administrative/office management experience with student services; higher education preferred.
- Minimum of beginner level experience with Google Workspace, Microsoft Office suite; Google Calendar, (intermediate experience preferred).
- Experience and ability to adapt to other administrative software systems.
- Strong organization skills and communication skills both verbal and written needed for position.
- Strong customer service service experience; Student Services experience preferred
- Ability to work both independently and with a team.