Through international academic experiences, the University of California Education Abroad Program (UCEAP) inspires students to explore and transform their lives, UC, and the world. Since 1962, UCEAP has served as the UC systemwide study abroad program. In support of this mission, it has served over 100,000 students across all ten UC campuses and over 40,000 international exchange students. UCEAP is committed to promoting excellence through diversity, equity, and inclusiveness. Recognizing that diversity is integral to the University’s achievement of academic excellence, UCEAP upholds the principle of equal opportunity for all, adheres to the University of California Diversity statement, and strives to create an environment that is welcoming for all. UCEAP typically has over 6,000 student participants annually, is active in over 40 countries worldwide, and welcomes about 1,500 Reciprocity students annually to the University of California. Sustained by strong academic excellence, spirited faculty collaboration, and an interrelated support system, UCEAP produces future global citizens and thought leaders. uceap.universityofcalifornia.edu  

Benefits of Belonging 

Working at UC means being part of this vibrant institution that shines a light on what is possible. People make UC great, and UC recognizes your contributions by making this a great place to work. Excellent retirement and health are just one of the rewards. 

Brief Summary of Job Duties: 

The University of California (UC) hosts Reciprocity students from over 100 institutions in approximately 30 countries. Students are nominated by partner universities, under the provisions of specific contractual agreements, to attend one of the 10 University of California campuses for up to one academic year. Students remain enrolled at their home university while also enrolled as no-fee-exchange, non-degree at the host UC campus. Under the general supervision of the Reciprocity Student Services Manager, the incumbent coordinates access to academic resources for Reciprocity students from partner universities to ensure necessary progress toward their home institution degrees. Directs applications throughout the UC system, honoring the mandate of UCEAP for proportional campus distribution and respecting the integrity of a student's academic program as defined by the curriculum of the partner university. 

Required Qualifications: 

• Bachelor's degree in related area and / or equivalent experience / training. 
• Three or more years of experience in international education programs. 
• Excellent verbal and written communication abilities. Skill in obtaining and conveying information clearly and with accuracy. 
• Interpersonal skills, multicultural competencies, and ability to work with diverse populations. 
• Ability to work collaboratively and coordinate within a diverse, complex organization. 
• Technology skills as required for the job to include complex database management and proficiency in Microsoft Office, including MS Teams and SharePoint or equivalent. 
• Ability to apply and/or adapt current procedures to an increasingly automated environment. 
• Advanced ability to identify, reason through, and develop original ideas to resolve problems and interpret and apply policy. 
• Demonstrated ability to prioritize assignments to complete work in a timely manner. Skill in setting priorities that reflect the importance of job responsibilities adjusting them as circumstances change. 

Preferred Qualifications: 

• Knowledge of university policies and procedures, including UC. 
• Fluency in one or more languages in addition to English.
• Master's Degree.

Special Conditions of Employment: 

• The UCEAP Systemwide Office is located in Goleta, CA (near the UCSB campus). Type of work arrangement eligibility: Hybrid. On-site presence will be required for leadership and staff meetings, delegation visits, training sessions, etc. The University is unable to pay or reimburse expenses prohibited by University policy, including travel expenses associated with commuting to the designated office. 
• Satisfactory conviction history background check 
• UCSB is a Tobacco-Free environment 

 
Job Functions and Percentages of Time: 

50% Credential Evaluation and Advising - Researches and evaluates international academic credentials and equivalencies. Monitors students' academic progress at UC. Makes independent decisions affecting undergraduate applicants' admissions to the majority of UC campuses. Assesses incoming international applications for viability at each UC campus and department according to college/departmental prerequisites, course impaction, and curricular scope. Directs applications throughout the UC system to ensure proportional campus and department distribution according to college/departmental prerequisites, course impaction, and curricular scope. Advises Reciprocity students and partner university liaisons on course availability and access across the UC system. Develops and maintains comprehensive and current knowledge of goals and objectives of the Program (e.g., familiarity with UC/Partner Institution Agreements, current events, affecting the context of higher education throughout areas of UCEAP operations). Provides the Reciprocity Director with continuous feedback on the effect of policies and procedures based on contact with partner university liaisons, campus representatives and students. 

45% Liaison - Collaborates with a broad spectrum of UC academic and administrative offices, and international staff to ensure prompt resolution of individual academic articulation situations and other areas as needed. Coordinates information flow between partner universities and campuses. Monitors Reciprocity students' academic progress during their stay at UC; identifies problem cases and confers with partner universities should there be indications of deeper structural problems of academic culture (such as, the sequence and focus of course work at the partner university and their correlation to UC coursework.) Mediates between campuses and partner university liaisons in emergencies involving welfare of Reciprocity students (e.g., emotional or medical crises). Interprets and articulates UC policies and procedures to partner universities. Explicates diverse international grade-assessment systems to campus offices and departments, edits and creates procedural guidelines. Contributes to campus staff’ and partner university liaisons’ orientations, and student information sessions and webinars. 

5% Other Duties and Special Projects - Represents UCEAP in systemwide meetings and conferences, and in local, state and national conferences. Other duties and projects as assigned.