Job DescriptionJob Description
Job Title: Student Services Coordinator (SSC) Salem Campus, On-Site Only

Reports To: Director of Education (DOE)

FLSA: Hourly

JOB SUMMARY

DEFINITION:Under the direct supervision of the Director of Education, the Student Services Coordinator is responsible for supporting the department, tracking performance metrics, advising and assisting students and faculty.

The Students Services Coordinator position is one of student advocacy. The SSC will become the empathetic sounding board for the student. Will assist and support the department and work closely with the Faculty, Registrar, Campus staff (varies by campus), and other department managers.

The Student Services Department’s primary goal is to provide resources for outreach programs and educational resources which will assist the students in achieving their educational and personal goals.

DUTIES & RESPONSIBILTIES

• Coordinate Student Success Initiatives: Collaborate with Student Success Teams to support individualized student success plans, providing resources and guidance to ensure each student's progress and goal attainment.
• Ensure Policy Adherence: Support adherence to department policies and student guidelines from the Student Handbook (IOT Catalog or Nursing Student Handbook), assisting students in understanding and following institutional expectations.
• Develop and Monitor Success Plans (IEPs or ADAs): Assist students in creating personalized success plans, tracking their progress, and proactively identifying any challenges or barriers to their academic goals.
• Collaborate on Retention Strategies: Work closely with Nurse Administrators, Program Directors, Faculty and other stakeholders to support retention strategies that enhance persistence and completion rates, aligning with institutional benchmarks.
• Implement Retention Programs: Facilitate initiatives designed to retain current students, as well as support re-enrollment for students returning or restarting their studies.
• Provide Resource Referrals: Identify and connect students with relevant community resources, assisting in overcoming personal or academic challenges that may impede their success.
• Provide comprehensive support for the C4L program by assisting with student enrollment, providing tutoring services, and handling various related tasks to ensure a smooth and practical learning experience for all participants.
• Support Student Advocacy: Collaborate with the Campus President, DOE, faculty, and department managers to foster a supportive environment and advocate for student needs.
• Maintain Student Documentation: Accurately record all student interactions, outcomes, and support activities in the institution’s student success database.

• Assist in Student Support Committees: Contribute to committees related to student success, such as academic resource planning or re-enrollment processes, ensuring consistent and effective student support practices.

• Coordinate Graduation Activities: Assist in planning and organizing graduation-related activities, supporting a seamless experience for students approaching program completion.
• Participate in Key Meetings and Events: Attend relevant departmental and program meetings, including orientation sessions, graduations, advisory boards, and curriculum development sessions, ensuring continuous alignment with student success initiatives.
• Additional Responsibilities: Undertake additional tasks as assigned by the Campus President, and Director of Education supporting the evolving needs of the student success team.

QUALIFICATIONS

Qualifications:A Bachelor's degree is preferred, but candidates with equivalent experience and education will be considered, provided they have a minimum of two years in the higher education setting. Prior experience in student support services or counseling is also preferred.

Expectations:The SSC must be easily accessible to both staff and students through various communication channels, including email, phone, Microsoft Teams, and Zoom. Additionally, the SSC staff should be technically proficient, particularly in Microsoft-related software and Learning Management Systems. Please note that this is not a remote position.

TERMS OF AGREEMENT

• Establish an on-campus and a virtual support schedule, as approved by the Campus President.
• Provide own internet service.
• Assist in meeting campus retention rate.
• Attend quarterly all-staff meetings to stay connected.
• Maintain exclusivity to Institute of Technology.
• Commit to continuous improvement as an educator by attending trainings and professional development opportunities as desired or as assigned.
• Attend one graduation ceremony a year.
• Participate in school sponsored activities.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to work well with a wide range of personalities, both virtually and in-person
• Ability to work flexible hours that allow for and promote adequate student engagement (ideally to include day and evening hours)
• Ability to conduct classes in a remote classroom environment with minimal distractions
• Maintains a high performance environment characterized by strong team orientation
• Communicates regularly with other staff toward defined goals and/or required results
• Self-motivated to improve quantity and quality of work performed displaying a high level of effort and commitment
• Operates effectively within the organizational structure, always demonstrating trustworthiness and responsible behavior
• Demonstrates eagerness to learn and assume responsibility; seeks out and accepts increased responsibility; displays a "can do" approach to work.
• Shows persistence and seeks alternatives when obstacles arise; seeks alternative solutions; does things before being asked or forced to by events
• Works within the system in a resourceful manner to accomplish reasonable work goals; shows flexibility in response to process change and adapts to and accommodates new methods and procedures.
• Accepts direction and feedback from supervisor and follows through appropriately
• Works when scheduled; begins and ends work as expected; calls in according to policy when arriving late for work or when absent; observes provisions of Fair Labor Standards Act; observes policies on break and lunch periods; uses work time appropriately.

WORKING CONDITIONS & APPLIED SKILLS

• Hear and understand human speech in a relatively quiet environment, such as hearing someone speak in quiet office or library setting.
• Hear and understand human speech in a relatively noisy environment, such as hearing someone speak to you while in the presence of loud equipment.
• Listen to and understand information and ideas presented through spoken words and sentences.
• Focus on a single source of sound in the presence of other distracting sounds. Quickly make sense of, combine, and organize information into meaningful patterns.
• Concentrate on a task over a period of time without being distracted.
• Shift back and forth between two or more activities or sources of information; multi-task to work on different projects simultaneously.
• Remember information such as words, numbers, pictures, and procedures.
• Clearly communicate information and ideas through spoken words so others will understand.
• Identify and understand the speech of another person.
• Recognize when something is wrong or is likely to go wrong.
• Combine pieces of information to form general rules or conclusions such as finding a relationship among seemingly unrelated events.
• Communicate information and ideas in writing so others will understand.
• Work under pressure of constant deadlines with frequent interruptions.
• Work effectively in a demanding environment.
• Work collaboratively in a team environment.
• Work with sensitive and confidential information.
• Noise exposure under 65 decibels, roughly that of a normal conversation or a ringing telephone.
• Schedule changes may occur based on business needs.
• May be required to travel to locations other than assigned site.

Institute of Technology provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.