Associate Director, ISSO
- Employer
- The University of Texas at Dallas
- Location
- Richardson, Texas
- Salary
- $70,000 DOQ
- Closing date
- Feb 12, 2025
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- Specialty
- Immigration, Student & Scholar Services, Other
- Knowledge Communities
- International Student and Scholar Services
- Position Type
- Associate Director
- Hours
- Full-time
- Employment Type
- Permanent
- Organization Type
- College / University
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Job Details
- This position will work closely with Director to establish policies and procedures; develop, promote and coordinate assigned programs and/or projects; foster and maintain effective working relations with a wide range of internal departments and external contacts; provide guidance to departments, employees and students on policies and procedures; handle special projects as assigned.
- Manage Student Immigration Advising and Programming Functions:
- Management and oversight of advising services and immigration programs
- Continually seek ways to improve services to international students by developing new initiatives, resources and/or programs.
- Create assessments to measure the quality and quantity of advising services.
- Be available to ISSO, other department staff and stakeholders as an immigration resource.
- Recommend changes to improve services or reflect changes in immigration regulations
- Serve as a member of campus groups and committees
- Work with colleagues and stakeholders to ensure consistency of information based on immigration regulations, UT Dallas policies, ISSO policies, etc.
- Supervision and Staff Development:
- Shared supervisory responsibility for team of International Student Advisor staff; direct supervisory responsibility for some within the team.
- Oversee new staff training and development
- Scheduling and determining training needs
- Evaluate quality and quantity of work and provide oversight and feedback
- Initiate performance improvement and disciplinary actions
- Leadership Collaboration:
- Collaborate with the Director to provide administrative functions including hiring, budgeting, strategic planning, goal setting, risk assessments, quality control, etc. Representing ISSO at administrative meetings and on committees and boards.
- Collaborate with other ISSO leadership in processing, advising, staff development & training, and SEVIS compliance for both F & J programs. Participate in strategic planning for unit.
- Build relationships with key campus stakeholders to benefit students
- Direct Customer Service:
- Handle escalated student or staff complaints that come to the ISSO through daily advising and processing functions. Make discretionary decisions on how to address ad-hoc customer requests.
- Other duties as assigned
Company
As a rapidly growing research institution on the cutting edge of science, technology, medicine, business and the arts, The University of Texas at Dallas attracts a diverse group of students, staff and faculty members to the vibrant, dynamic and globally connected Dallas-Fort Worth area. UT Dallas is ranked in the top 100 by Kiplinger’s and in the top 75 by The Princeton Review as a best value among public universities, and Times Higher Education ranks UT Dallas #1 in Texas, #3 in the nation and #15 in the world among the top 100 universities under 50 years of age.
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