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Associate Director, ISSO

Employer
The University of Texas at Dallas
Location
Richardson, Texas
Salary
$70,000 DOQ
Closing date
Feb 12, 2025
View more categoriesView less categories
Specialty
Immigration, Student & Scholar Services, Other
Knowledge Communities
International Student and Scholar Services
Position Type
Associate Director
Hours
Full-time
Employment Type
Permanent
Organization Type
College / University

Job Details

  • This position will work closely with Director to establish policies and procedures; develop, promote and coordinate assigned programs and/or projects; foster and maintain effective working relations with a wide range of internal departments and external contacts; provide guidance to departments, employees and students on policies and procedures; handle special projects as assigned.
  • Manage Student Immigration Advising and Programming Functions:
    • Management and oversight of advising services and immigration programs
    • Continually seek ways to improve services to international students by developing new initiatives, resources and/or programs.
    • Create assessments to measure the quality and quantity of advising services.
    • Be available to ISSO, other department staff and stakeholders as an immigration resource.
    • Recommend changes to improve services or reflect changes in immigration regulations
    • Serve as a member of campus groups and committees
    • Work with colleagues and stakeholders to ensure consistency of information based on immigration regulations, UT Dallas policies, ISSO policies, etc.
  • Supervision and Staff Development: 
    • Shared supervisory responsibility for team of International Student Advisor staff; direct supervisory responsibility for some within the team.
    • Oversee new staff training and development
    • Scheduling and determining training needs
    • Evaluate quality and quantity of work and provide oversight and feedback
    • Initiate performance improvement and disciplinary actions
  • Leadership Collaboration:
    • Collaborate with the Director to provide administrative functions including hiring, budgeting, strategic planning, goal setting, risk assessments, quality control, etc. Representing ISSO at administrative meetings and on committees and boards.
    • Collaborate with other ISSO leadership in processing, advising, staff development & training, and SEVIS compliance for both F & J programs. Participate in strategic planning for unit.
    • Build relationships with key campus stakeholders to benefit students
  • Direct Customer Service:
    • Handle escalated student or staff complaints that come to the ISSO through daily advising and processing functions. Make discretionary decisions on how to address ad-hoc customer requests.
  • Other duties as assigned

Company

As a rapidly growing research institution on the cutting edge of science, technology, medicine, business and the arts, The University of Texas at Dallas attracts a diverse group of students, staff and faculty members to the vibrant, dynamic and globally connected Dallas-Fort Worth area. UT Dallas is ranked in the top 100 by Kiplinger’s and in the top 75 by The Princeton Review as a best value among public universities, and Times Higher Education ranks UT Dallas #1 in Texas, #3 in the nation and #15 in the world among the top 100 universities under 50 years of age.

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