Online Student Services Advisor | Hybrid in Tucson, AZ
- Employer
- Pima Medical Institute Current Openings
- Location
- Coronado, AZ, Working from home
- Closing date
- Feb 5, 2025
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- Specialty
- Student & Scholar Services
- Position Type
- Adviser / Advisor
- Hours
- Full-time
- Employment Type
- Permanent
- Organization Type
- Non-profit
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This is a hybrid position in Tucson, AZ.
ESSENTIAL FUNCTIONS:
CORE COMPETENCIES:
SUPERVISORY DUTIES:
MINIMUM QUALIFICATIONS:
PREFERRED QUALIFICATIONS:
REQUIRED LICENSES, CERTIFICATIONS, OR REGISTRATIONS:
ESSENTIAL FUNCTIONS:
- Provide excellent customer service to students while supporting the Online Student Services Coordinators and the Online Student Success Manager with daily initiatives.
- Work in partnership with Student Services Coordinators to advise, coach, encourage, and inspire students throughout the life cycle of their program.
- Monitor, update, and analyze student progress for attendance and academic progress daily.
- Monitor persistence and contribute to positive outcomes.
- Assist students with navigating resources within the Portal, the Student Center, and the LMS. Identify challenges and work with students to help them succeed.
- Proactively connect and communicate effectively with students.
- Correspond professionally and empathically while adhering to all FERPA requirements and documenting all student communication.
- Process Change of Status forms for all cancel-from-actives, conducts, leaves-of-absence (LOAs), withdrawals, and terminations. Track, monitor, and facilitate documents for re-enrollments.
- Assist online students with the proper personnel to resolve issues and challenges.
- Complete welcome calls and oversee the re-enrollment process. Participate in re-enrollment meetings and co-facilitate department/interdepartmental meetings.
- Acquire and broaden a clear understanding of policies and procedures and program-specific requirements. Establish a practical knowledge of accreditation standards.
- Assist and contribute to building and managing online resources and student success tools.
- Assist in planning and implementing student activities (such as commencement). Assist and contribute to new student initiatives, workshops, surveys, and success programs.
- Assist with building and maintaining a calendar of events for compliance-related topics and events to promote a strong online community.
- Provides proactive support for a successful and empowering learning experience with a diverse population of adult learners.
- The list of essential functions is not exhaustive and may be supplemented.
- Additional related duties may be assigned.
CORE COMPETENCIES:
- Communication and Interpersonal
- Customer Service Excellence
- Cultural Competency
- Technology
- Ethical Decision-Making
- Analytical and Problem-Solving Skills
- Knowledge of Policies and Procedures
SUPERVISORY DUTIES:
- None
MINIMUM QUALIFICATIONS:
- Associate degree in counseling, psychology, sociology, education, or a related field from an institution accredited by the U.S. Secretary of Education or the Council for Higher Education Accreditation.
- At least two (2) years of experience advising students or in a student services role.
- Functional knowledge of Microsoft Office Suite and/or Google Workspace, video-conferencing tools, and computer and internet applications.
- Proficient in Student Information Systems such as Benner, CampusNexus, and/or Salesforce.
- Proficient in Learning Management Systems such as Canvas and Blackboard.
- Any equivalent combination of training, education, or experience that meets the minimum qualifications.
PREFERRED QUALIFICATIONS:
- Bachelor’s degree in counseling, psychology, sociology, education, or a related field from an institution accredited by the U.S. Secretary of Education or the Council for Higher Education Accreditation.
- Three (3) or more years of experience in a student services role servicing adult learners in a post-secondary setting.
REQUIRED LICENSES, CERTIFICATIONS, OR REGISTRATIONS:
- None
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