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Student Services Specialist III

Employer
North Carolina Central University
Location
Durham, NC
Closing date
Feb 16, 2025
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Specialty
Student & Scholar Services
Position Type
Specialist
Hours
Full-time
Employment Type
Permanent
Organization Type
College / University
Primary Purpose Of Position
The primary purpose of this position is to maintain productive partnerships with internal and external stakeholders to plan and manage a successful Project Kitty Hawk admission process. This position will also lead in the implementation of projects that meet strategic services and provide highly effective data analysis to drive decisions supporting recruiting and admissions. Oversee all matters relating to the departmental review of applications, ensuring equal, fair, and timely consideration of all applicants applying to a Project Kitty Hawk online degree program. Sign off on all admission decisions (admission/rejection). Recruit a diverse, qualified and talented group of students to the university; assist with off-campus recruitment events, responding to student inquiries and conveying information about the university and the admissions process to prospective students, traveling to undergraduate college fairs, conferences, and programs to recruit students to the university. Assist assigned undergraduate programs with recruitment strategies, admission process improvements, and implementation. Bachelor’s degree in a related field (Master’s degree preferred). Previous experience in admissions and/or registrar services within a higher education institution is highly desirable. Strong interpersonal and communication skills. Detail-oriented with excellent organizational and time-management abilities. Proficiency in using student information systems and related software. Familiarity with relevant federal and state regulations related to student records Exceptional customer service skills Strong problem-solving, organizational, and time management skills A passion for student success. Commitment to working in a collaborative environment Ability to assist in handling student inquiries and follow up within one business day Ability to use various social media platforms, email marketing tools, Google Docs, and other office applications Conduct and analyze desktop research Able to easily navigate other software programs and forms of technology as needed Knowledge of Microsoft Office Suite (Microsoft Word, Excel, Outlook, and PowerPoint) Perform all job-related duties as assigned.

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